Privacy Policy

Last updated: April 30, 2026

Who we are

407 Umps is operated by ModernSynergies, LLC(“we,” “us,” “our”), a Florida limited liability company doing business as 407 Umps. We connect parents and coaches who need umpires for youth baseball games with league-cleared volunteer umpires. This policy explains what personal information we collect, how we use it, and how we protect it.

Questions about this policy? Contact us at help@407umps.com.

What we collect

If you book an umpire (parents, coaches, requesters):

  • Your name, email address, and phone number
  • Your billing address (collected by Stripe for card-verification purposes; not displayed in our service)
  • Booking details: the league, age group, team, field, date, time, and any notes you provide

If you register as an umpire (our roster of league-cleared volunteers):

  • Your name, email address, phone number, date of birth, and expected high school graduation year (if applicable)
  • Your league certification history and availability
  • If you are a minor (under 18),we also collect your parent or guardian’s name, email, and phone number, and require their explicit consent before your registration is active

If you communicate through our masked-line system (a Twilio-managed phone-number relay that lets matched parties coordinate without exposing real phone numbers):

  • The full text of SMS messages you exchange for 90 days after the scheduled game date, then deleted
  • Metadata about each message (sender, recipient, direction, timestamp, and length) — retained indefinitely for audit and operational integrity

Automatically:

  • We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the service is used

How we use it

  • To operate the service:match you with an umpire (or, if you’re an umpire, with a requester); send booking confirmations, match notifications, cancellation notices, and one-time login codes; process the $10 connection fee through Stripe
  • To run the masked-line system so you and the matched party can coordinate directly without exposing real phone numbers
  • To communicate with you about your booking, registration, or account
  • To comply with our legal and tax obligations
  • To investigate and prevent abuse, fraud, or violations of our terms

We do not sell your information. We do not share your information with third parties for their marketing purposes.

Who we share it with

We share your information only with service providers that help us operate the service:

  • Stripe (payment processing) — handles your $10 connection fee and stores card details on our behalf
  • Twilio (SMS gateway and masked-line provider) — delivers transactional SMS and stores masked-line message content on our behalf for the retention windows described above
  • Supabase (account authentication) — manages account sign-in and verification codes
  • Resend (email delivery) — delivers transactional emails
  • Netlify (web hosting) — hosts the 407 Umps website and may receive standard server logs

Each of these providers is bound by contract to protect your information and use it only to provide their service to us.

We may also disclose information when required by law (subpoena, court order, regulatory request) or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

How long we keep it

  • Booking and payment records: indefinitely, for tax and financial recordkeeping
  • Account information (name, email, phone): for as long as your account is active, plus a reasonable retention window after closure
  • Umpire roster information: while you are on the roster, plus a retention window after removal
  • Masked-line message bodies: 90 days after the scheduled game date, then deleted
  • Masked-line message metadata: indefinitely, for audit purposes

Children’s information

We do not knowingly collect information from children under 13. The Children’s Online Privacy Protection Act (COPPA) does not apply to our service.

For minor umpires (ages 13–17), we collect information only with the explicit consent of a parent or guardian, who must co-sign the registration form and confirm via email link before the registration is active. Parents and guardians may contact us at any time at help@407umps.com to review, correct, or delete their minor’s information.

Your rights

You can:

  • Ask what personal information we have about you
  • Request a copy of your information
  • Ask us to correct information that’s wrong
  • Ask us to delete your information (subject to our legal and tax recordkeeping obligations)
  • Opt out of transactional SMS by replying STOP to any message

To make any of these requests, email us at help@407umps.com.

Security

We use commercially reasonable security measures to protect your information, including encryption in transit and at rest where supported by our service providers. No system is 100% secure, but we work to protect what you trust us with.

Changes to this policy

We may update this policy from time to time. Material changes will be posted at this URL with an updated “Last updated” date. Your continued use of the service after a change indicates your acceptance.

Contact

ModernSynergies, LLC
doing business as 407 Umps
help@407umps.com